# en_US lang file for module ticket # Copyright (C) 2013 Jean-François FERRY # # This program is free software: you can redistribute it and/or modify # it under the terms of the GNU General Public License as published by # the Free Software Foundation, either version 3 of the License, or # (at your option) any later version. # # This program is distributed in the hope that it will be useful, # but WITHOUT ANY WARRANTY; without even the implied warranty of # MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the # GNU General Public License for more details. # # You should have received a copy of the GNU General Public License # along with this program. If not, see . # # Generic # Module56000Name=Tickets Module56000Desc=Ticket system for issue or request management Permission56001=See tickets Permission56002=Modify tickets Permission56003=Delete tickets Permission56004=Manage tickets Permission56005=See tickets of all third parties (not effective for external users, always be limited to the third party they depend on) Permission56006=Export tickets Tickets=Tickets TicketDictType=Ticket - Types TicketDictCategory=Ticket - Groupes TicketDictSeverity=Ticket - Severities TicketDictResolution=Ticket - Resolution TicketTypeShortCOM=Commercial question TicketTypeShortHELP=Request for functionnal help TicketTypeShortISSUE=Issue or bug TicketTypeShortPROBLEM=Problem TicketTypeShortREQUEST=Change or enhancement request TicketTypeShortPROJET=Project TicketTypeShortOTHER=Other TicketSeverityShortLOW=Low TicketSeverityShortNORMAL=Normal TicketSeverityShortHIGH=High TicketSeverityShortBLOCKING=Critical, Blocking TicketCategoryShortOTHER=Other ErrorBadEmailAddress=Field '%s' incorrect MenuTicketMyAssign=My tickets MenuTicketMyAssignNonClosed=My open tickets MenuListNonClosed=Open tickets TypeContact_ticket_internal_CONTRIBUTOR=Contributor TypeContact_ticket_internal_SUPPORTTEC=Assigned user TypeContact_ticket_external_SUPPORTCLI=Customer contact / incident tracking TypeContact_ticket_external_CONTRIBUTOR=External contributor OriginEmail=Reporter Email Notify_TICKET_SENTBYMAIL=Send ticket message by email ExportDataset_ticket_1=Tickets # Status Read=Read Assigned=Assigned InProgress=In progress NeedMoreInformation=Waiting for reporter feedback NeedMoreInformationShort=Waiting for feedback Answered=Answered Waiting=Waiting SolvedClosed=Solved Deleted=Deleted # Dict Type=Type Severity=Severity TicketGroupIsPublic=Group is public TicketGroupIsPublicDesc=If a ticket group is public, it will be visible in the form when creating a ticket from the public interface # Email templates MailToSendTicketMessage=To send email from ticket message # # Admin page # TicketSetup=Ticket module setup TicketSettings=Settings TicketSetupPage= TicketPublicAccess=A public interface requiring no identification is available at the following url TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries TicketParamModule=Module variable setup TicketParamMail=Email setup TicketEmailNotificationFrom=Sender e-mail for notification on answers TicketEmailNotificationFromHelp=Sender e-mail to use to send the notification email when an answer is provided inside the backoffice. For example noreply@example.com TicketEmailNotificationTo=Notify ticket creation to this e-mail address TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation TicketNewEmailBodyLabel=Text message sent after creating a ticket TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added. TicketParamPublicInterface=Public interface setup TicketsEmailMustExist=Require an existing email address to create a ticket TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket. TicketsShowProgression=Display the ticket progress in the public interface TicketsShowProgressionHelp=Enable this option to hide the progress of the ticket in the public interface pages TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails. TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a thirdparty or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact. PublicInterface=Public interface TicketUrlPublicInterfaceLabelAdmin=Alternative URL for public interface TicketUrlPublicInterfaceHelpAdmin=It is possible to define an alias to the web server and thus make available the public interface with another URL (the server must act as a proxy on this new URL) TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket. TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface. TicketPublicInterfaceTopicLabelAdmin=Interface title TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface. TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user. ExtraFieldsTicket=Extra attributes TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it. TicketsDisableEmail=Do not send emails for ticket creation or message recording TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications TicketsLogEnableEmail=Enable log by email TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket. TicketParams=Params TicketsShowModuleLogo=Display the logo of the module in the public interface TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface TicketsShowCompanyLogo=Display the logo of the company in the public interface TicketsShowCompanyLogoHelp=Enable this option to hide the logo of the main company in the pages of the public interface TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s") TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on) TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights. TicketsActivatePublicInterface=Activate public interface TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets. TicketsAutoAssignTicket=Automatically assign the user who created the ticket TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket. TicketNumberingModules=Tickets numbering module TicketsModelModule=Document templates for tickets TicketNotifyTiersAtCreation=Notify third party at creation TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to) TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update) TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email. TicketsAutoReadTicket=Automatically mark the ticket as read (when created from backoffice) TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from backoffice. When ticket is create from the public interface, ticket remains with the status "Not Read". TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours): TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view. TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours): TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view. TicketsAutoNotifyClose=Automatically notify thirdparty when closing a ticket TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of thirdparty's contacts. On mass closing, a message will be sent to one contact of the thirdparty linked to the ticket. TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent. TicketChooseProductCategory=Product category for ticket support TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket. TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket. # # Index & list page # TicketsIndex=Tickets area TicketList=List of tickets TicketAssignedToMeInfos=This page display ticket list created by or assigned to current user NoTicketsFound=No ticket found NoUnreadTicketsFound=No unread ticket found TicketViewAllTickets=View all tickets TicketViewNonClosedOnly=View only open tickets TicketStatByStatus=Tickets by status OrderByDateAsc=Sort by ascending date OrderByDateDesc=Sort by descending date ShowAsConversation=Show as conversation list MessageListViewType=Show as table list ConfirmMassTicketClosingSendEmail=Automatically send emails when closing tickets ConfirmMassTicketClosingSendEmailQuestion=Do you want to notify thirdparties when closing these tickets ? # # Ticket card # Ticket=Ticket TicketCard=Ticket card CreateTicket=Create ticket EditTicket=Edit ticket TicketsManagement=Tickets Management CreatedBy=Created by NewTicket=New Ticket SubjectAnswerToTicket=Ticket answer TicketTypeRequest=Request type TicketCategory=Ticket group SeeTicket=See ticket TicketMarkedAsRead=Ticket has been marked as read TicketReadOn=Read on TicketCloseOn=Closing date MarkAsRead=Mark ticket as read TicketHistory=Ticket history AssignUser=Assign to user TicketAssigned=Ticket is now assigned TicketChangeType=Change type TicketChangeCategory=Change analytic code TicketChangeSeverity=Change severity TicketAddMessage=Add or send a message TicketAddPrivateMessage=Add a private message MessageSuccessfullyAdded=Ticket added TicketMessageSuccessfullyAdded=Message successfully added TicketMessagesList=Message list NoMsgForThisTicket=No message for this ticket TicketProperties=Classification LatestNewTickets=Latest %s newest tickets (not read) TicketSeverity=Severity ShowTicket=See ticket RelatedTickets=Related tickets TicketAddIntervention=Create intervention CloseTicket=Close|Solve AbandonTicket=Abandon CloseATicket=Close|Solve a ticket ConfirmCloseAticket=Confirm ticket closing ConfirmAbandonTicket=Do you confirm the closing of the ticket to status 'Abandonned' ConfirmDeleteTicket=Please confirm ticket deleting TicketDeletedSuccess=Ticket deleted with success TicketMarkedAsClosed=Ticket marked as closed TicketDurationAuto=Calculated duration TicketDurationAutoInfos=Duration calculated automatically from intervention related TicketUpdated=Ticket updated SendMessageByEmail=Send message by email TicketNewMessage=New message ErrorMailRecipientIsEmptyForSendTicketMessage=Recipient is empty. No email send TicketGoIntoContactTab=Please go into "Contacts" tab to select them TicketMessageMailIntro=Message header TicketMessageMailIntroHelp=This text is added only at the beginning of the email and will not be saved. TicketMessageMailIntroText=Hello,
A new answer has been added to a ticket that you follow. Here is the message:
TicketMessageMailIntroHelpAdmin=This text will be inserted before the answer when replying to a ticket from Dolibarr TicketMessageMailFooter=Message footer TicketMessageMailFooterHelp=This text is added only at the end of the message sent by email and will not be saved. TicketMessageMailFooterText=Message sent by %s via Dolibarr TicketMessageMailFooterHelpAdmin=This text will be inserted after the response message. TicketMessageHelp=Only this text will be saved in the message list on ticket card. TicketMessageSubstitutionReplacedByGenericValues=Substitutions variables are replaced by generic values. ForEmailMessageWillBeCompletedWith=For email messages sent to external users, the message will be completed with TimeElapsedSince=Time elapsed since TicketTimeToRead=Time elapsed before read TicketTimeElapsedBeforeSince=Time elapsed before / since TicketContacts=Contacts ticket TicketDocumentsLinked=Documents linked to ticket ConfirmReOpenTicket=Confirm reopen this ticket ? TicketMessageMailIntroAutoNewPublicMessage=A new message was posted on the ticket with the subject %s: TicketAssignedToYou=Ticket assigned TicketAssignedEmailBody=You have been assigned the ticket #%s by %s TicketAssignedCustomerEmail=Your ticket has been assigned for processing. TicketAssignedCustomerBody=This is an automatic email to confirm your ticket has been assigned for processing. MarkMessageAsPrivate=Mark message as private TicketMessageSendEmailHelp=An email will be sent to all assigned contact (internal contacts, but also external contacts except if the option "%s" is checked) TicketMessagePrivateHelp=This message will not display to external users TicketMessageRecipientsHelp=Recipient field completed with active contacts linked to the ticket TicketEmailOriginIssuer=Issuer at origin of the tickets InitialMessage=Initial Message LinkToAContract=Link to a contract TicketPleaseSelectAContract=Select a contract UnableToCreateInterIfNoSocid=Can not create an intervention when no third party is defined TicketMailExchanges=Mail exchanges TicketInitialMessageModified=Initial message modified TicketMessageSuccesfullyUpdated=Message successfully updated TicketChangeStatus=Change status TicketConfirmChangeStatus=Confirm the status change: %s ? TicketLogStatusChanged=Status changed: %s to %s TicketNotNotifyTiersAtCreate=Not notify company at create NotifyThirdpartyOnTicketClosing=Contacts to notify while closing the ticket TicketNotifyAllTiersAtClose=All related contacts TicketNotNotifyTiersAtClose=No related contact Unread=Unread TicketNotCreatedFromPublicInterface=Not available. Ticket was not created from public interface. ErrorTicketRefRequired=Ticket reference name is required TicketsDelayForFirstResponseTooLong=Too much time elapsed since ticket opening without any answer. TicketsDelayFromLastResponseTooLong=Too much time elapsed since last answer on this ticket. TicketNoContractFoundToLink=No contract was found to be automatically linked to this ticket. Please link a contract manually. TicketManyContractsLinked=Many contracts have been automatically linked to this ticket. Make sure to verify which should be chosen. TicketRefAlreadyUsed=The reference [%s] is already used, your new reference is [%s] # # Logs # TicketLogMesgReadBy=Ticket %s read by %s NoLogForThisTicket=No log for this ticket yet TicketLogAssignedTo=Ticket %s assigned to %s TicketLogPropertyChanged=Ticket %s modified: classification from %s to %s TicketLogClosedBy=Ticket %s closed by %s TicketLogReopen=Ticket %s re-open # # Public pages # TicketSystem=Ticket system ShowListTicketWithTrackId=Display ticket list from track ID ShowTicketWithTrackId=Display ticket from track ID TicketPublicDesc=You can create a support ticket or check from an existing ID. YourTicketSuccessfullySaved=Ticket has been successfully saved! MesgInfosPublicTicketCreatedWithTrackId=A new ticket has been created with ID %s and Ref %s. PleaseRememberThisId=Please keep the tracking number that we might ask you later. TicketNewEmailSubject=Ticket creation confirmation - Ref %s (public ticket ID %s) TicketNewEmailSubjectCustomer=New support ticket TicketNewEmailBody=This is an automatic email to confirm you have registered a new ticket. TicketNewEmailBodyCustomer=This is an automatic email to confirm a new ticket has just been created into your account. TicketNewEmailBodyInfosTicket=Information for monitoring the ticket TicketNewEmailBodyInfosTrackId=Ticket tracking number: %s TicketNewEmailBodyInfosTrackUrl=You can view the progress of the ticket by clicking the following link TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the specific interface by clicking the following link TicketCloseEmailBodyInfosTrackUrlCustomer=You can consult the history of this ticket by clicking the following link TicketEmailPleaseDoNotReplyToThisEmail=Please do not reply directly to this email! Use the link to reply into the interface. TicketPublicInfoCreateTicket=This form allows you to record a support ticket in our management system. TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your question. Provide the most information possible to allow us to correctly identify your request. TicketPublicMsgViewLogIn=Please enter ticket tracking ID TicketTrackId=Public Tracking ID OneOfTicketTrackId=One of your tracking ID ErrorTicketNotFound=Ticket with tracking ID %s not found! Subject=Subject ViewTicket=View ticket ViewMyTicketList=View my ticket list ErrorEmailMustExistToCreateTicket=Error: email address not found in our database TicketNewEmailSubjectAdmin=New ticket created - Ref %s (public ticket ID %s) TicketNewEmailBodyAdmin=

Ticket has just been created with ID #%s, see information:

SeeThisTicketIntomanagementInterface=See ticket in management interface TicketPublicInterfaceForbidden=The public interface for the tickets was not enabled ErrorEmailOrTrackingInvalid=Bad value for tracking ID or email OldUser=Old user NewUser=New user NumberOfTicketsByMonth=Number of tickets per month NbOfTickets=Number of tickets # notifications TicketCloseEmailSubjectCustomer=Ticket closed TicketCloseEmailBodyCustomer=This is an automatic message to notify you that ticket %s has just been closed. TicketCloseEmailSubjectAdmin=Ticket closed - Réf %s (public ticket ID %s) TicketCloseEmailBodyAdmin=A ticket with ID #%s has just been closed, see information: TicketNotificationEmailSubject=Ticket %s updated TicketNotificationEmailBody=This is an automatic message to notify you that ticket %s has just been updated TicketNotificationRecipient=Notification recipient TicketNotificationLogMessage=Log message TicketNotificationEmailBodyInfosTrackUrlinternal=View ticket into interface TicketNotificationNumberEmailSent=Notification email sent: %s ActionsOnTicket=Events on ticket # # Boxes # BoxLastTicket=Latest created tickets BoxLastTicketDescription=Latest %s created tickets BoxLastTicketContent= BoxLastTicketNoRecordedTickets=No recent unread tickets BoxLastModifiedTicket=Latest modified tickets BoxLastModifiedTicketDescription=Latest %s modified tickets BoxLastModifiedTicketContent= BoxLastModifiedTicketNoRecordedTickets=No recent modified tickets BoxTicketType=Distribution of open tickets by type BoxTicketSeverity=Number of open tickets by severity BoxNoTicketSeverity=No tickets opened BoxTicketLastXDays=Number of new tickets by days the last %s days BoxTicketLastXDayswidget = Number of new tickets by days the last X days BoxNoTicketLastXDays=No new tickets the last %s days BoxNumberOfTicketByDay=Number of new tickets by day BoxNewTicketVSClose=Number of tickets versus closed tickets (today) TicketCreatedToday=Ticket created today TicketClosedToday=Ticket closed today KMFoundForTicketGroup=We found topics and FAQs that may answers your question, thanks to check them before submitting the ticket