dolibarr/htdocs/ticket/messaging.php

<?php
/* Copyright (C) - 2013-2016 Jean-François FERRY    <hello@librethic.io>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 3 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program. If not, see <https://www.gnu.org/licenses/>.
 */

/**
 *		\file       htdocs/ticket/messaging.php
 *    	\ingroup	ticket
 *    	\brief		Page with events on ticket
 */

// Load Dolibarr environment
require '../main.inc.php';
require_once DOL_DOCUMENT_ROOT.'/ticket/class/actions_ticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/html.formticket.class.php';
require_once DOL_DOCUMENT_ROOT.'/core/lib/ticket.lib.php';
require_once DOL_DOCUMENT_ROOT."/core/lib/company.lib.php";
require_once DOL_DOCUMENT_ROOT.'/core/lib/date.lib.php';
require_once DOL_DOCUMENT_ROOT.'/core/class/extrafields.class.php';
require_once DOL_DOCUMENT_ROOT.'/contact/class/contact.class.php';
if (isModEnabled('project')) {
	include_once DOL_DOCUMENT_ROOT.'/projet/class/project.class.php';
	include_once DOL_DOCUMENT_ROOT.'/core/class/html.formprojet.class.php';
	include_once DOL_DOCUMENT_ROOT.'/core/lib/project.lib.php';
}

// Load translation files required by the page
$langs->loadLangs(array('companies', 'other', 'ticket'));

// Get parameters
$id       = GETPOST('id', 'int');
$ref      = GETPOST('ref', 'alpha');
$track_id = GETPOST('track_id', 'alpha', 3);
$socid    = GETPOST('socid', 'int');
$action   = GETPOST('action', 'aZ09');

// Store current page url
$url_page_current = DOL_URL_ROOT.'/ticket/messaging.php';

$limit = GETPOST('limit', 'int') ?GETPOST('limit', 'int') : $conf->liste_limit;
$sortfield = GETPOST("sortfield", "aZ09comma");
$sortorder = GETPOST("sortorder", 'aZ09comma');
$page = GETPOSTISSET('pageplusone') ? (GETPOST('pageplusone') - 1) : GETPOST("page", 'int');
$page = is_numeric($page) ? $page : 0;
$page = $page == -1 ? 0 : $page;
if (!$sortfield) {
	$sortfield = "a.datep,a.id";
}
if (!$sortorder) {
	$sortorder = "DESC";
}
$offset = $limit * $page;
$pageprev = $page - 1;
$pagenext = $page + 1;

if (GETPOST('actioncode', 'array')) {
	$actioncode = GETPOST('actioncode', 'array', 3);
	if (!count($actioncode)) {
		$actioncode = '0';
	}
} else {
	$actioncode = GETPOST("actioncode", "alpha", 3) ?GETPOST("actioncode", "alpha", 3) : (GETPOST("actioncode") == '0' ? '0' : getDolGlobalString('AGENDA_DEFAULT_FILTER_TYPE_FOR_OBJECT'));
}
$search_rowid = GETPOST('search_rowid');
$search_agenda_label = GETPOST('search_agenda_label');

$object = new Ticket($db);
$object->fetch($id, $ref, $track_id);

$extrafields = new ExtraFields($db);
$extrafields->fetch_name_optionals_label($object->table_element);

if (!$action) {
	$action = 'view';
}

// Security check
$id = GETPOST("id", 'int');
if ($user->socid > 0) $socid = $user->socid;
$result = restrictedArea($user, 'ticket', $object->id, '');

// restrict access for externals users
if ($user->socid > 0 && ($object->fk_soc != $user->socid)) {
	accessforbidden();
}
// or for unauthorized internals users
if (!$user->socid && (!empty($conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY) && $object->fk_user_assign != $user->id) && !$user->hasRight('ticket', 'manage')) {
	accessforbidden();
}

$permissiontoadd = $user->rights->ticket->write;


/*
 * Actions
 */

$parameters = array('id'=>$socid);
$reshook = $hookmanager->executeHooks('doActions', $parameters, $object, $action); // Note that $action and $object may have been modified by some hooks
if ($reshook < 0) {
	setEventMessages($hookmanager->error, $hookmanager->errors, 'errors');
}

if (empty($reshook)) {
	// Set view style
	$_SESSION['ticket-view-type'] = "messaging";
}

// Purge search criteria
if (GETPOST('button_removefilter_x', 'alpha') || GETPOST('button_removefilter.x', 'alpha') || GETPOST('button_removefilter', 'alpha')) { // All test are required to be compatible with all browsers
	$actioncode = '';
	$search_agenda_label = '';
}

// Set parent company
if ($action == 'set_thirdparty' && $user->hasRight('ticket', 'write')) {
	if ($object->fetch(GETPOST('id', 'int'), '', GETPOST('track_id', 'alpha')) >= 0) {
		$result = $object->setCustomer(GETPOST('editcustomer', 'int'));
		$url = $_SERVER["PHP_SELF"].'?track_id='.GETPOST('track_id', 'alpha');
		header("Location: ".$url);
		exit();
	}
}


/*
 * View
 */

$form = new Form($db);
$userstat = new User($db);
$formticket = new FormTicket($db);

$title = $langs->trans("Ticket").' - '.$object->ref.' '.$object->name;
if (!empty($conf->global->MAIN_HTML_TITLE) && preg_match('/ticketnameonly/', $conf->global->MAIN_HTML_TITLE) && $object->name) {
	$title = $object->ref.' '.$object->name.' - '.$langs->trans("Info");
}
$help_url = 'FR:DocumentationModuleTicket';
llxHeader('', $title, $help_url);

if ($socid > 0) {
	$object->fetch_thirdparty();
	$head = societe_prepare_head($object->thirdparty);

	print dol_get_fiche_head($head, 'ticket', $langs->trans("ThirdParty"), 0, 'company');

	dol_banner_tab($object->thirdparty, 'socid', '', ($user->socid ? 0 : 1), 'rowid', 'nom');

	print dol_get_fiche_end();
}

if (!$user->socid && !empty($conf->global->TICKET_LIMIT_VIEW_ASSIGNED_ONLY)) {
	$object->next_prev_filter = "te.fk_user_assign = ".((int) $user->id);
} elseif ($user->socid > 0) {
	$object->next_prev_filter = "te.fk_soc = ".((int) $user->socid);
}
$head = ticket_prepare_head($object);

print dol_get_fiche_head($head, 'tabTicketLogs', $langs->trans("Ticket"), 0, 'ticket');

$morehtmlref = '<div class="refidno">';
$morehtmlref .= $object->subject;
// Author
if ($object->fk_user_create > 0) {
	$morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';

	$fuser = new User($db);
	$fuser->fetch($object->fk_user_create);
	$morehtmlref .= $fuser->getNomUrl(-1);
} elseif (!empty($object->email_msgid)) {
	$morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
	$morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
	$morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$form->textwithpicto($langs->trans("CreatedByEmailCollector"), $langs->trans("EmailMsgID").': '.$object->email_msgid).')</small>';
} elseif (!empty($object->origin_email)) {
	$morehtmlref .= '<br>'.$langs->trans("CreatedBy").' : ';
	$morehtmlref .= img_picto('', 'email', 'class="paddingrightonly"');
	$morehtmlref .= dol_escape_htmltag($object->origin_email).' <small class="hideonsmartphone opacitymedium">('.$langs->trans("CreatedByPublicPortal").')</small>';
}

// Thirdparty
if (isModEnabled("societe")) {
	if (isModEnabled("societe")) {
		$morehtmlref .= '<br>';
		$morehtmlref .= img_picto($langs->trans("ThirdParty"), 'company', 'class="pictofixedwidth"');
		if ($action != 'editcustomer' && $permissiontoadd) {
			$morehtmlref .= '<a class="editfielda" href="'.$url_page_current.'?action=editcustomer&token='.newToken().'&track_id='.$object->track_id.'">'.img_edit($langs->transnoentitiesnoconv('SetThirdParty'), 0).'</a> ';
		}
		$morehtmlref .= $form->form_thirdparty($url_page_current.'?track_id='.$object->track_id, $object->socid, $action == 'editcustomer' ? 'editcustomer' : 'none', '', 1, 0, 0, array(), 1);
	}
}

// Project
if (isModEnabled('project')) {
	$langs->load("projects");
	$morehtmlref .= '<br>';
	if (0) {
		$morehtmlref .= img_picto($langs->trans("Project"), 'project', 'class="pictofixedwidth"');
		if ($action != 'classify') {
			$morehtmlref .= '<a class="editfielda" href="'.$_SERVER['PHP_SELF'].'?action=classify&token='.newToken().'&id='.$object->id.'">'.img_edit($langs->transnoentitiesnoconv('SetProject')).'</a> ';
		}
		$morehtmlref .= $form->form_project($_SERVER['PHP_SELF'].'?id='.$object->id, $object->socid, $object->fk_project, ($action == 'classify' ? 'projectid' : 'none'), 0, 0, 0, 1, '', 'maxwidth300');
	} else {
		if (!empty($object->fk_project)) {
			$proj = new Project($db);
			$proj->fetch($object->fk_project);
			$morehtmlref .= $proj->getNomUrl(1);
			if ($proj->title) {
				$morehtmlref .= '<span class="opacitymedium"> - '.dol_escape_htmltag($proj->title).'</span>';
			}
		}
	}
}

$morehtmlref .= '</div>';

$linkback = '<a href="'.DOL_URL_ROOT.'/ticket/list.php"><strong>'.$langs->trans("BackToList").'</strong></a> ';

dol_banner_tab($object, 'ref', $linkback, ($user->socid ? 0 : 1), 'ref', 'ref', $morehtmlref, '', 0, '', '', 1);

print dol_get_fiche_end();

print '<br>';


if (!empty($object->id)) {
	$param = '&id='.$object->id;
	if (!empty($contextpage) && $contextpage != $_SERVER["PHP_SELF"]) {
		$param .= '&contextpage='.$contextpage;
	}
	if ($limit > 0 && $limit != $conf->liste_limit) {
		$param .= '&limit='.$limit;
	}

	$morehtmlright = '';

	$messagingUrl = DOL_URL_ROOT.'/ticket/messaging.php?track_id='.$object->track_id;
	$morehtmlright .= dolGetButtonTitle($langs->trans('ShowAsConversation'), '', 'fa fa-comments imgforviewmode', $messagingUrl, '', 1, array('morecss'=>'btnTitleSelected'));
	$messagingUrl = DOL_URL_ROOT.'/ticket/agenda.php?track_id='.$object->track_id;
	$morehtmlright .= dolGetButtonTitle($langs->trans('MessageListViewType'), '', 'fa fa-bars imgforviewmode', $messagingUrl, '', 1);

	// Show link to send an email (if read and not closed)
	$btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
	$url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init&private_message=0&send_email=1&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id).'#formmailbeforetitle';
	$morehtmlright .= dolGetButtonTitle($langs->trans('SendMail'), '', 'fa fa-paper-plane', $url, 'email-title-button', $btnstatus);

	// Show link to add a private message (if read and not closed)
	$btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
	$url = 'card.php?track_id='.$object->track_id.'&action=presend_addmessage&mode=init&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id).'#formmailbeforetitle';
	$morehtmlright .= dolGetButtonTitle($langs->trans('TicketAddMessage'), '', 'fa fa-comment-dots', $url, 'add-new-ticket-title-button', $btnstatus);

	// Show link to add event (if read and not closed)
	$btnstatus = $object->status < Ticket::STATUS_CLOSED && $action != "presend" && $action != "presend_addmessage";
	$url = DOL_URL_ROOT.'/comm/action/card.php?action=create&datep=now&origin=ticket&originid='.$object->id.'&projectid='.$object->fk_project.'&backtopage='.urlencode($_SERVER["PHP_SELF"].'?track_id='.$object->track_id);
	$morehtmlright .= dolGetButtonTitle($langs->trans('AddAction'), '', 'fa fa-plus-circle', $url, 'add-new-ticket-even-button', $btnstatus);

	require_once DOL_DOCUMENT_ROOT.'/core/lib/memory.lib.php';
	$cachekey = 'count_events_ticket_'.$object->id;
	$nbEvent = dol_getcache($cachekey);

	$titlelist = $langs->trans("ActionsOnTicket").(is_numeric($nbEvent) ? '<span class="opacitymedium colorblack paddingleft">('.$nbEvent.')</span>': '');

	print_barre_liste($titlelist, 0, $_SERVER["PHP_SELF"], '', $sortfield, $sortorder, '', 0, -1, '', 0, $morehtmlright, '', 0, 1, 0);

	// List of all actions
	$filters = array();
	$filters['search_agenda_label'] = $search_agenda_label;
	$filters['search_rowid'] = $search_rowid;

	show_actions_messaging($conf, $langs, $db, $object, null, 0, $actioncode, '', $filters, $sortfield, $sortorder);
}

// End of page
llxFooter();
$db->close();